If you are unable to see your local Wi-Fi network in the RYSE app after connecting to the SmartBridge’s network, please follow the steps below to troubleshoot the issue.
Method 1: Using your phone
Turn off Mobile Data
Disable mobile data on the phone you are using to set up the RYSE SmartBridge.
Note: You can turn off mobile data in your phone’s network settings.
For iOS: Go to Settings > Cellular > Cellular Data and toggle it OFF.
For Android: Go to Settings > Connections (or Network & Internet) > Mobile Network > Mobile Data and toggle it OFF.
Pair the SmartBridge
With mobile data turned off, follow the pairing instructions provided in the RYSE app.
Scan for Wi-Fi Networks
You should now be able to see your local Wi-Fi network on the Wi-Fi network scan screen within the app.
Method 2: Using a Computer to Connect the SmartBridge to Your Local Wi-Fi Network
Use this method if Method 1 did not resolve the issue.
Prepare a Computer
You will need access to a laptop or desktop computer.
Note: Using the browser on your phone will not work.
Connect to the SmartBridge’s Network
On your computer, connect to the RYSE SmartBridge Wi-Fi network under your WiFi settings.
Open a Web Browser
Launch a web browser (Google Chrome, Safari, Internet Explorer, etc.).
Access the SmartBridge Configuration Page
In the URL bar, type: http://mybridge and press Enter.
Connect to Your Local Wi-Fi Network
Once the configuration page loads, you should see a list of available Wi-Fi networks.
Select your local Wi-Fi network and enter its credentials (Wi-Fi password) to connect.
Finish Setup
Once you have connected the SmartBridge to your local Wi-Fi network, you can close the browser. The laptop or computer is no longer needed.
Complete Pairing in the RYSE App
Open the RYSE app and follow the in-app instructions to add your SmartBridge.
Your RYSE SmartBridge should now be connected to the RYSE app.