Why might this be necessary?
Your modem provides internet to your household and a router is what is responsible for creating your home network. Sometimes, these are both the same device and other times these are different devices or your home network is set up to broadcast multiple subnets. In the latter case, it is possible that your mobile device connects to one network via WiFi while your RYSE SmartBridge using an ethernet cable is on a completely different network. If this is the case, or you are experiencing issues adding your SmartBridge due to other network scenarios, then this article can help you add your SmartBridge via an IP address. As long as the mobile device is on the same main network as the SmartBridge, this article is for you.
Technical Example :
When connected to your ISP’s WiFi modem or router directly, the IP address of your device is something like 10.0.0.81 (just an example) but if you switch over to a third-party network extender such as an Eero, your device’s IP address becomes 192.168.92.32 (just another example). Notice that one network starts with 10.xx and the other with 192.xx. It is also possible that even if you have one modem/router combo from your ISP, it is set up for one network for WiFi devices and another network for those connected via an ethernet cable.
There are multiple subnets on your home network. In one example, the RYSE SmartBridge is connected to the ISP’s modem via ethernet and it lies on the 10.xx subnet. Meanwhile, the mobile device connects to a WiFi signal from a third-party extender and lies on the 192.xx subnet. For the RYSE app to find the RYSE SmartBridge, the mobile device and the SmartBridge must be on the same subnet. However, this is sometimes unrealistic or impossible due to network setup.
If you suspect a network configuration issue, first attempt the following :
If you have a third-party router, switch, or extender then connect the RYSE Hub to one of the ethernet slots on the back of the third-party device. Once this is done, it is likely that both your mobile device and SmartBridge will be on the same network. Try to find your SmartBridge again. The majority of issues are resolved by connecting SmartBridge to the same device that broadcasts your WiFi.
If this doesn’t help, then connect the SmartBridge to the ISP’s router and try again.
The key to troubleshooting is that the phone should be connected to the same WiFi network and subnet as the SmartBridge. If the SmartBridge is connected to the extender, the mobile device should also be connected to the WiFi network from that extender. If the SmartBridge is connected to an ISP modem or router, the mobile device should be connected to the WiFi signal from that device as well.
What if this doesn’t help?
If the above doesn’t help, you can add the SmartBridge via our manual IP entry feature. Note that there may be some drawbacks to adding your SmartHub using this method. However, they shouldn’t cause any significant issues.
Some routers, modems or other third-party devices may periodically change the IP address of your network devices. This may mean that a few RYSE features that require an IP address may not work reliably.
If the IP has changed, you may have issues deleting Shades.
If you have more than one SmartBridge, you may see the same network issue when adding additional SmartBridge devices.
If you invite users in the same household to your SmartBridge, they will be able to use the SmartBridge in the same capacity, and face the same issues as you do. They are likely experiencing the same network scenarios as you are.
If you notice that a problem has come up, it is likely that your network has reassigned IP addresses. To solve this, you will need to again add the SmartBridge using the manual IP method. You do not need to delete your SmartBridge first. You can simply run a scan and enter the IP manually once again.
How do I find my Bridge IP Address -
The bridge IP address of your RYSE Smartbridge can be found using an IP scanner. Download the IP scanner app from the App store(iPhone) and Angry IP scanner for Android and run a scan. It will list all devices and IP addresses. Find the IP address of the RYSE SmartBridge. Keep this handy as you need to input this IP address into the RYSE app. Below is a screenshot of the scan result.
Steps to add your SmartBridge using the Custom IP entry feature
Once the initial scan fails, you will need to use the ”Enter Smartbridge IP address
manually” option on the RYSE app. Click on it, and it will take you to the screen
to enter the IP address.
Once this is done - you will need to locate the IP address of the bridge.
This can be done using a third-party IP scanner app, as mentioned above in this
article under “How do I find my Bridge IP Address - ”.You will need to scan your
environment, and the Hub will show up as “RYSE HUB” and have an associated
IP address. Please note this Ip address.
Then proceed to the RYSE app installed on your phone. Click on the ‘+’ and
select > add a bridge. On the next screen at the bottom, you will see an option to
enter a custom IP address.
Click on enter custom IP address and enter the Ip address of the Hub that you
made a note of.
Enter the IP address you obtained for the IP scanner app and click Submit.